News 2022 The Hotel Technology Year In Review

It’s very likely that users are using your chatbot in the process of deciding the best hotel to stay when they are still comparing prices and destinations. The great thing about a chatbot is that, contrary to a website, you have the possibility to re-engage with the user some hours or even days after the first search — without any costs. When there are multiple pieces of data to enter in the chatbot (such as check-in and check-out dates or number of adults and children), it’s far easier to change these data in a form than in a conversation.

By answering such questions, a chatbot can guide a customer and solve their problem for them. We’ve compiled a list of amazing chatbot use cases from different industries. We’ll show you how companies of all shapes and sizes are using chatbots for various tasks in the fields of Customer Service, Marketing and Sales. At Alliants we have implemented our hotel chatbot and also work with a number of bot providers which have been gaining traction steadily during the year. Even in the luxury sector, where bots have been implemented, they are now able to respond to more than 15% of messages where the confidence level is more than 99%. The digital concierge service, provided by Alliants, allows the Quinta do Lago team to view and manage resident and guest requests within a single platform.

Marketing Automation

A Statista study from 2022 showed that chatbot usage in the hospitality sector was expected to increase by 53% overall, with the figure rising to 64% for independent hotels. Gillis mentioned that AI and machine learning technologies can analyse guest data and provide customised offers, delivering personalised services that meet guests’ individual needs. “We recently launched our own chatbot https://www.metadialog.com/ service, which provides our guests with 24-hour assistance over WhatsApp. This technology has allowed us to streamline our operations, improve efficiency, and save time and money while providing our guests with excellent customer service,” he said. Using an AI chatbot, they created an awesome automated sales agent that can book flights and hotels for customers based on budget and schedule.

The result is more fluid and adaptive responses, which mirror human interactions. So when a basic hotel chatbot is being queried by a guest, it is this rule based system which responds only within set parameters. These will have been carefully designed by the software company responsible for the bot, working in cooperation with hoteliers. There are ‘off the peg’ chatbots, but almost all will require a degree of customisation to suit the needs of a particular hotel.

what are some hotel chatbots is there value in a basic chatbot vs one

Such tools execute processes much more smoothly and bring better results. But in order to accomplish this, the implementation of the giveaway has to be well-executed. This means the giveaway has to be highly visible, easily accessible, and effortless to participate in. It should also quickly capture the contact information (i.e., email addresses of the people subscribing). You can design them to go through a buying decision by creating a ‘quiz’, telling jokes along the way, and sending the occasional meme.

Their chatbot regularly provides style guides, choices and product pricing, helping H&M improve customers shopping experience. HelloFresh, a meal-kit delivery service, is an example of a chatbot use case for this very purpose. Plus, by offering chatbot-exclusive discount codes, i.e., FRESHBOT25, they can track exactly how many customers they are getting through their chatbot.

Asksuite is helping hotels with free AI chatbot to answer COVID-19 queries

Companies can set up and equip their chatbots with the capabilities to not just perform customer service or sales services, or lead generation – but all three. Over time, as companies see how customers interact with their chatbots, additional services can be built in the chatbots as well. With chatbots, companies can introduce their products and services by providing a tailored experience to visitors using chatbots. The chatbots can ask what types of products the visitor prefers and give highly relevant options. In this blog, we’ll dive into the pros and cons of hotel chatbots and a few of the ways your venue can use chatbots to drive bookings, answer questions and give customers an all-around better experience. Few hotels can muster more than a handful of languages among customer-facing staff, and certainly not on a 24/7 basis.

HotelTCS can help you avoid costly mistakes and determine the exact requirements, to ensure your clients have the technology experience they deserve. And that’s why they put so much effort and attention to make the check-in process as smooth as it can be. All reservation payments made online are guaranteed secure by our bookings partner Availpro.